The role of a PA is an important one. Being the first point of contact for your manager means that it is your responsibility to lighten their workload so that they can focus on more strategic tasks. The duties of a PA can include diverse tasks such as scheduling of meetings, correspondence, and note-taking, dealing with a variety of personalities and so forth. This course will prepare you with the fundamental skills to become a competent and reliable PA and contribute to the success of your organisation. Delegates will familiarise themselves with the duties of a PA and perform those duties in a methodical and articulate manner.

• Develop skills to improve time management.
• Improve customer care and service delivery skills.
• Learn basic minute taking skills.
• Create on organised filing system for your workspace.
• Understand how to deal with difficult people.
• Increase your confidence and become more assertive.
• Become a team-player.
• Improve delegation skills.
• Learn the importance of prioritising tasks.
• Understand the importance of being well organised and paying attention to detail.

• Personal assistants
• Secretaries
• Anyone performing PA secretarial tasks.